• Respond to emails. Simple enough.

Answer phone calls, return phone calls, reply to text messages. Another simple thing to do.

If an offer is too low, don’t just ignore it. Respond with some sort of answer from your seller, even if it is just, “We’ll pass on this one.”

Present a friendly tone in emails and over the phone. Put a smile in your voice. The cooperating agent is not your adversary — you are working TOGETHER for a good outcome for all parties.

Provide as much information as you can to interested parties without compromising your fiduciary duty to your client. Answer questions honestly.

Post seller’s disclosure notices online, along with any other documents that are helpful to an agent who wants to show your property or send an offer. (Lead-based paint addendum, mandatory HOA form, municipal utility district form, survey).

Take the time to look up the open/expired permits, if the property is on SFA List, school zone information and put that information in the MLS.

Thank the cooperating broker/agent for a successful transaction after closing. Send an email or a handwritten note. After a successful closing.

• Acknowledge receipt of offers, amendments or any emailed document. Someone took the time to send it to you, so take just a few seconds to let them know you have received it and will get back to them as soon as you can.